American Express Customer Care is again seeking full-time work at home customer service agents in the following U.S. states: Utah, Colorado, Oregon, Texas, Illinois, and Missouri.
These are 100% virtual positions. Paid training for these work at home positions will take place from your own home.
From the company:
“American Express is one of the most respected (employer) brands around the world. Our open, creative, and collaborative culture is a big part of why we regularly win best workplace awards across the globe. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career at American Express.”
Qualifications (from work-at-home job listing):
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Proven success in a customer service and consultative sales environment (two years+), with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication
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Integrity to manage sensitive card member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
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Passion for consultative sales, recommending products or solutions tailored to each customer
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Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations
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Ability to adapt communication style to a wide variety of personalities and situations
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Commitment to implementing feedback as a means to achieving individual and team performance goals
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Technical savvy to multi-task and navigate through multiple Windows-based applications with speed and accuracy
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Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day
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A secure home office free from background noise or other distractions
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Residence in one of 49 states where we currently hire (excluding Alaska)
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Flexibility to work in a 24/7 environment (may include night and weekend shifts)
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High school diploma or equivalent required; bachelor’s degree preferred; education benefits available
System Requirements:
American Express will cover the connection cost and monthly fees for dedicated telephone and Internet service from an American Express approved provider in your area. The requirements are as follows:
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Dedicated and separate high-speed Internet with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed)
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Dedicated and separate analog landline phone (no VOIP – voice over internet protocol) for training and production calls. (e.g., Magic Jack, Vonage, etc.) Phone modem preferred (vs. a wall jack), where available
All work at home employees must attend 100% of the paid training.
Flexible schedules are available.
If interested in learning more about this telecommute opportunity, please see the original work at home employment listing
. Good luck!
If you’d like to learn how to train online for a work at home career, read my earlier post – Prepare from Home for a New Career!
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