American Express Customer Care is again seeking full-time work at home customer service agents in the following U.S. states: Utah, Colorado, Oregon, Texas, Illinois, and Missouri.
These are 100% virtual positions. Paid training for these work at home positions will take place from your own home.
From the company:
“American Express is one of the most respected (employer) brands around the world. Our open, creative, and collaborative culture is a big part of why we regularly win best workplace awards across the globe. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career at American Express.”
Qualifications (from work-at-home job listing):
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Proven success in a customer service and consultative sales environment (two years+), with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication
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Integrity to manage sensitive card member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
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Passion for consultative sales, recommending products or solutions tailored to each customer
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Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations
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Ability to adapt communication style to a wide variety of personalities and situations
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Commitment to implementing feedback as a means to achieving individual and team performance goals
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Technical savvy to multi-task and navigate through multiple Windows-based applications with speed and accuracy
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Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day
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A secure home office free from background noise or other distractions
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Residence in one of 49 states where we currently hire (excluding Alaska)
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Flexibility to work in a 24/7 environment (may include night and weekend shifts)
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High school diploma or equivalent required; bachelor’s degree preferred; education benefits available
System Requirements:
American Express will cover the connection cost and monthly fees for dedicated telephone and Internet service from an American Express approved provider in your area. The requirements are as follows:
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Dedicated and separate high-speed Internet with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed)
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Dedicated and separate analog landline phone (no VOIP – voice over internet protocol) for training and production calls. (e.g., Magic Jack, Vonage, etc.) Phone modem preferred (vs. a wall jack), where available
All work at home employees must attend 100% of the paid training.
Flexible schedules are available.
If interested in learning more about this telecommute opportunity, please see the original work at home employment listing. Good luck!
If you’d like to learn how to train online for a work at home career, read my earlier post – Prepare from Home for a New Career!
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