CenturyLink is seeking work at home tech customer support agents in the following U.S. states: FL PA GA VA TN NY SC MO DC LA WV AR NV CT DE KY MA MD MI NC OH TX KS AL IN IL.
These are full-time customer service positions.
From the company:
“CenturyLink is seeking upbeat customer service contact center representatives to assist current high-speed internet customers with service–related issues, including hardware and software configurations. All inbound contact is with residential customers. Combined with your current computer skills, CenturyLink has an extensive technical support training program for you to achieve success.”
Requirements (from work-at-home job listing):
- Requires customer contact and the ability to effectively communicate over the phone with residential customers.
- Must be a flexible, independent, self-motivated problem solver who can consistently work and enjoy a fast pace.
- Demonstrated interpersonal communication skills for communicating with customers.
- Training is approximately 3 weeks. Classes are Monday – Friday and this training is mandatory and requires 100% attendance.
- Ability to work flexible hours including evenings, weekends, holidays and overtime is required.
- Excellent interpersonal, communication and listening skills.
- Ability to ask probing questions and multitask.
- Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
- Experience with common internet software is preferred.
- Six months experience in technical support, customer service, help desk, and/or contact center preferred.
All work at home agents must have a quiet home office from which to work.
If interested in this telecommute opportunity, please see the work at home employment listing. Good luck!
