GC Services is hiring work at home chat customer service agents in the following U.S. states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, NC, ND, OK, PA, SC, TN, TX, UT, VA, WV, WI, and WY. You must have your high school diploma or its equivalent.
All work at home chat agents must have the following:
- Must have a hard wired internet connection that is, at a minimum, 10 mbps download and 5 mbps upload (must provide proof of internet speed)
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Must have a work space which is free from outside noise and distractions
From the company (responsibilities):
“Provide quality service and information regarding various available products to inbound customers via Chat while working from home.”
Qualifications (from work-at-home job listing):
Experience:
- Six months of customer service experience is preferred.
Computer Experience:
- Experience with personal computers preferred. MAC use a plus.
- Must be able to type quickly and accurately, 35 wpm with 95% accuracy, use a mouse effectively, and have a basic understanding of operating systems. 45 wpm is preferred.
- Must be able to troubleshoot basic computer issues including connectivity with internet service provider.
Skills & Abilities:
- Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
- Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information.
- Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
- Must be able to maintain a high level of confidentiality in dealing with customer information.
- Must be able to provide quality customer service and able to work with difficult or emotional customers, on occasion, while still maintaining a strict level of professionalism.
- Ability to establish and maintain effective working relationships with supervising personnel and co-workers.
- Ability to remain alert and ready to accept calls, even during periods of low call-volume.
- Ability to project and convey a positive, concerned, and professional image to customers.
- Ability to be adaptable and quickly adjust to change.
- Must be able to conduct data search efficiently and effectively while working within specific time constraints.
- Ability to maintain a well-organized work area.
- Write in a clear and concise manner
- Manage time effectively
- Solve problems or issues that may come up
- Concentrate and focus for extended periods of time
- Cope with high-stress and changing environment
- Remain alert at all times
- Adhere to policies and procedures
- Adhere to work schedule and punctuality requirements
Compensation for these work at home chat customer service positions starts at $9.00 per hour.
For more information about this telecommute opportunity and to apply, please see the GC Services Careers page. Good luck!
For more work at home ideas, see my post – 50 Best Money-Making and Extra Cash Opportunities!
