Privia Health is again hiring work at home customer experience specialists in the U.S. These are full-time remote opportunities.
You must have your high school diploma to qualify for these work at home customer experience positions.
From the company:
“The Customer Experience Specialist supports our growing physician network. This person will assist customers with all questions around billing, their patient portal, and other inquiries. The role operates within a customer service oriented high-volume call center environment.”
Requirements (from work-at-home job listing):
- High School Diploma required, advance certification a plus
- Familiar with healthcare billing and claim resolution preferred
- 2-3 years of full time experience in a call center customer service environment preferred
- Familiar using software such as Word, Excel, Web Browsers and cloud-based web applications
- Availability to work an 8 hour shift between the hours of 8am – 6pm
- Must provide accessibility to private, quiet work space with high-speed internet to effectively work remotely
- Must comply with all HIPAA rules and regulations
Interpersonal Skills & Attributes:
- Excellent written and verbal communication
- Ability to interact with employees and key stakeholders in a professional manner
- Ability to work collaboratively
- Multi-tasker, able to juggle multiple tasks at the same time.
- Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
- Highly organized, high energy, and a productive person with a fanatical attention to detail
- Happy when you are able to get to the bottom of a customer’s issue and do whatever it takes to address it
- Analytical mind and are always looking for ways to improve a recurring process.
Your primary responsibilities in this home-based role:
- Help customers enroll into our services by guiding them through our patient portal
- Monitor all requests for help from patients on a variety of topics ranging from how to understand their insurance benefits to helping them with claim resolution
- Provide first-level technical support to patients that report issues with Privia’s web based products
- Critically analyze a situation and escalate issues to the appropriate specialists and then meticulously follow up to ensure that the customer is served in a timely fashion
- Document issues in any given day and produce timely reports for management
- Identify issues that occur on a repeated basis and provide feedback to management
- Remain flexible to take on other duties as may be assigned
If interested in learning more about this work at home customer experience position, please see the original home-based job listing on the company’s site. Good luck!
This home-based job not right for you? Maybe it’s time to train online for a work at home career!
