RocketReach is hiring work at home customer happiness specialists in the U.S. Benefits for these work at home position is competitive. The company also offers its home-based employees performance-based stock incentives.
You must have a bachelor’s degree and at least one year in a customer service role.
From the company:
“When a new user comes to RocketReach, we want them to feel welcomed and supported. They might need help with pricing, refunds, a new feature we’ve developed. They might even appreciate a warm, empathetic hug. Your job is to provide our users with the onboarding support they need, then help us actually do it on an ongoing basis. You’ll be in charge of building upon, streamlining, and improving our current processes from start to finish – which means there’s a lot of potential for growth in this role.”
Requirements (from work-at-home job listing):
- You live anywhere in the continental US (and can provide documentation of eligibility to work in the USA)
- Customer Savvy: You shine when working directly with customers.You have real empathy for our customers.
- Tech savvy: You know that cloud computing has nothing to do with the the weather. Or the difference between a modem and a router. Or how that website gets to your browser.
- You have the potential to grow and ,one day, lead a team.
- (Optional) You’ve got online copywriting experience under your belt with a portfolio that proudly displays all your social media savvy.
In this work at home role, you’ll be welcoming new users, assisting them as they sign up for paid plans, answering live chat questions, answering customer emails, and more.
If interested in this telecommute opportunity, please see the original work at home employment listing. Good luck!
