TheraNest is seeking a work at home customer happiness specialist to cover the 8:00 a.m. to 5:00 p.m. U.S. time zone shift. You must have a minimum of three years of customer service experience to qualify for this position.
You must also have your high school diploma or its equivalent.
From the company:
“Our customer happiness team is one of the main reasons for our success and we want to be role models for our customers. You’ll love this role if you truly enjoy helping others. We’re looking for someone who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-focused team successful.”
Requirements (from work-at-home job listing):
- Self-managed and self motivated; you assimilate information quickly
- Comfortable answering and speaking on the telephone for long periods of time
- Previous experience responding to customers via telephone, live chat, and/or social media
- Prior experience with software support and training
- Previous experience with insurance claims and billing; a plus if billing experience is related to mental and behavioral health
- Team-player; you are able to write and talk to technical and non-technical people (both inside and outside of the Company) in clear and concise ways that the majority of people reading or listening to you understand the subject matter you are communicating. Blogging experience a plus
- Problem-Solver; you enjoy solving problems and don’t stop until you’ve solved them; you are able to work on multiple tasks concurrently
- Patience, flexibility and empathy are your strong suit
The company offers its work at home employees the following:
- Generous paid time off
- Generous medical and dental benefits
- 401(k) Plan
The remote customer happiness specialist should be self-motivated, a team player, and a problem solver.
If interested in learning more about this home-based position, please see the original work at home job listing. Good luck!
