John Hancock/Manulife is hiring work at home customer service agents in the United States. These home-based positions are available throughout the U.S.
Training classes for these work at home customer service positions begin April 8th, 2019 and run for four weeks.
Shifts rotate on a monthly basis and are at the following times:
8:00 am – 4:00 pm EST and 9:00 am – 5:00 pm EST
From the company:
“Our inbound call center is fast paced, high performing and a great place to learn, and grow in your career. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution. Some calls may be a mixture of requests and require multitasking or prioritizing items.”
Requirements (from work-at-home job listing):
- Possess the ability to multi-task multiple systems
- Outstanding verbal communication skills and strong telephone etiquette
- Post-secondary education or high school diploma
- Customer Service or Financial Services experience a plus
- Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment
- Demonstrated problem resolution skills
- Effective listening skills
- Demonstrated computer efficiency
- Ability to handle an array of questions and transactions with composure
- Able to troubleshoot and problem solve independently
Responsibilities (from listing):
- Deliver trusted, professional, and reliable service to John Hancock clients and build customer satisfaction and loyalty
- Meet quality expectations to ensure a positive client experience
- Meet productivity expectations to maximize team service levels
- Provide effective and timely resolution of a range of customer inquiries
- Strike a positive and cooperative tone with both customers and coworkers
- Strive for first-call resolution of customer issues
- Translate scenarios that require problem resolution to positive service experiences
- Strengthen the perception of John Hancock in the marketplace
- Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently
- Complete ongoing training to stay abreast of product, industry, service and policy changes
- Engage in active listening with callers, confirming or clarifying information and diffusing escalated clients, as needed.
- Provide online assistance to policy holders and advisors if they’re having any issues
- Coordinate with other departments to determine client/client request eligibility and status
- Processing of investment changes
All work at home customer service agents must be available to work both shifts.
If interested in learning more about this remote opportunity, please see the original work at home employment listing. Good luck!
This work at home job not right for you? See my earlier post – 8 Free Work at Home Courses and Resources You Don’t Want to Miss!
