Ultimate Software is seeking work at home customer service professionals on a part-time basis in the U.S. Training is paid and provided by the company.
Ultimate is #1 on Fortune’s Best Places to Work in Technology and #3 on the 2019 list of Best Workplaces in Canada by Great Place to Work. Ultimate is also ranked #2 on Fortune’s 75 Best Workplaces for Women and #5 on its Best Workplaces for Diversity list.
From the company:
“If you possess a strong customer service background in a professional business setting and love working with technology, we have a part-time virtual career opportunity for you. This position starts in our paid training program called Rising Stars that prepares you to be successful in the growing field of Software, Payroll and Human Capital Management. “
Required Qualifications (from work-at-home job listing):
- Positive attitude and passion for providing World Class Customer Service
- Strong decision-making, multi-tasking, analytical, verbal, and written communication skills
- Proven experience handling and resolving complex issues
- Ability to work in a remote setting and be a strong team player
- Strong relationship building skills and account management experience
- Access to a strong internet connection
- Solid experience using MS Office and CRM systems.
Preferred Qualifications:
- Minimum 3 years work experience utilizing strong customer service skills in a professional setting
- Experience supporting end users within a hosted, Software as a Service offering
- Knowledge of Human Resources, Payroll, or Benefits
- Experience in Banking, Logistics, Hospitality, or other customer focused industry
Responsibilities for work at home customer service agents include:
- Provide in-depth support via phone, email or remote session for UltiPro
- Troubleshoot payroll and software issues from our clients & partners and guiding users through corrective steps
- Enter and maintain customer call problem/description detail into CRM
- Be empowered to make quality decisions as a Subject Matter Expert
These positions are super entry-level opportunities in work at home customer service. If interested in learning more, please see the original home-based job listing. Good luck!
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