HotelTonight is currently hiring work-at-home customer support agents, both native English and also those who have fluency in Spanish, French, German, or Italian. You must have a sense of humor, excellent writing abilities, and be a problem solver.
You’ll be assisting the company’s customers via phone, email, and chat. You must have prior customer service experience (a plus if in the hospitality industry).
Other Requirements (from employment listing):
- You ADORE working with the public and all types of people … and can do it with ease and grace! Your friendly and vivacious personality shine through your verbal and written communications
- Computer savvy and proficiency with iPhone and Android
- Ability to multitask on a regular basis over a variety of communication channels
- A natural at efficient and straightforward communications in a non-scripted, high-touch service environment
- Demonstrated experience owning customer issues and following them until the customer is happy.
- Comfortable being empowered to make decisions; demonstrated sensibility and understanding of the financial implications of those decisions.
- Availability for a wide variety of shifts (including early morning and overnight) to service European customers at different time zones
- Availability to provide additional hours on holidays and other occasions when business requires it
You must have stable high-speed Internet and a quiet home office. This position is 100% telecommute. The company offers health, dental, vision, a travel stipend, and more.
If interested in learning more about this work from home position and applying, please see the job listing. The listing was posted in San Francisco, but I believe the job is open across the U.S. Good luck!
