Intermedia is hiring work at home tech customer service nationwide. The company offers its work at home employees competitive pay and an excellent benefits package.
In this home-based role, you will be providing phone and Internet support to the company’s hosted email customers.
From the company:
“Intermedia’s Tech Support Specialists provide phone and internet-based support to customers of our hosted email and voice services and much more. Performance metrics include resolution on the first call and customer satisfaction.”
Requirements (from work-at-home job listing):
- Experience configuring Outlook and other email applications
- Familiarity with DNS, networking and VOIP
- 1+ years of experience in a high-volume call center environment in a Tier 1 technical support role
- Demonstrated ability to patiently solicit needed information from non-technical users and communicate the technical solution in understandable terms
- Excellent analytical and problem solving skills when facing complex challenges
- Strong sense of commitment to resolving client issues on the first call
- Must be a self-starter with proven ability to work proactively and independently
- Excellent communication skills — writing, speaking, and listening
- Detailed oriented with good documentation skills
- Commitment to excellence: willing to accept constructive feedback, share information with other team members, and drive toward continuous improvement
Desired, but not Required (from listing):
- Previous work-from-home technical support experience in a virtual call center role
- College degree or equivalent experience
Training for this work at home customer support position takes place online over three weeks. You must be available for 100% of the training.
All work at home employees must have high-speed broadband Internet via a cabled Internet connection and be willing to submit to a background check.
If interested in learning more about this telecommute job, please visit the original work at home employment listing (Pause and the employment opportunity will scroll into view). Good luck!
