Support.com is seeking work at home customer service agents in the U.S. You must be at least 18 years of age to qualify for these home-based positions. Full training will be provided.
From the company:
“This is an exciting work from home opportunity requiring you to work and engage with others in a virtual environment, while providing our customers with a high quality customer service experience.”
Required Skill Set (from work-at-home job listing):
- Excellent written and oral communication skills
- Ability to interpret a flow chart to deliver a work process
- Ability to learn new technical concepts quickly
- Communicate technical directions over the phone to inexperienced computer users
- Excellent customer interaction skills
- Strong organizational and multitasking skills
- Ability to problem-solve
- Ability to follow written instructions
- Ability to work in a fast paced changing environment
- Type 30 to 40 words per minute
Qualifications (from work at home listing):
- Minimum of 1 year experience setting up home networks (or equivalent technical training)
- 1 year of related experience in a customer service environment
- Understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding)
- Successfully pass our technical test and complete our interview process
- Maintain good attendance
- Pass an extensive background check
- Experience in the work from home environment is a plus
- Must have the flexibility to work any schedule within a 24×7 environment
- Must be at least 18 years
Compensation for this work at home customer service role is $9.00/hour during training and $10.25/hour after training. Overtime is available.
The company provides its telecommute employees health, vision, and dental benefits; paid time off; a 401K; and an employee stock purchase plan.
Promotional opportunities do exist beyond this entry-level work at home customer service position.
If interested in this home-based position, please visit the original work at home employment listing. Good luck!
