Unum is hiring work at home customer support agents in Pacific and Mountain Standard time zones of the U.S. These home-based jobs are full-time roles.
These work at home customer support positions are entry-level and include medical, dental, and vision benefits from the first day of employment.
Other Benefits include:
• Competitive starting salary
• Defined Contribution Plan along with 401K matching to help you plan for your retirement
• Paid Time Off, holiday and leave programs
• Flexible Breaks
• Tuition Reimbursement
• Paid Family Leave
• Employee assistance programs
• Business casual dress code
• Volunteer opportunities
• Employee resource groups with a strong focus on diversity and inclusion
From the company:
“Looking for a company where you can make a difference? As a Service Specialist Associate you will be the first point of contact for our inbound calls and emails from employers and insurance professionals. You will have the rewarding job of creating exceptional client experiences, ensuring information is accurate and operating with empathy and integrity. We are looking for individuals who will thrive in a customer facing, fast paced, high production role.”
Requirements (from work-at-home job listing):
- Bachelor’s degree preferred or equivalent, relevant experience required.
- Propensity to quickly learn and understand marketplace dynamics relative to value of Brokers and challenges of plan administrators.
- Demonstrated critical thinking practices and strategic/forward thinker.
- Ability to examine and make decisions (often unique and individualized) with a great deal of discretion and draw own conclusions.
- Operate with urgency in a real-time service and multifaceted environment.
- Solid interpersonal and negotiation skills and acts with a sense of urgency in responding to internal and external customers.
- Solid communication skills including written/verbal, negotiation and persuasion skills.
- Interacts effectively at all levels of the organization on both a strategic and tactical level.
- Ability to work under pressure, managing a complex and high workload while simultaneously changing direction based on modification of business priorities.
- Demonstrated ability to adopt change to improve process, efficiency and service.
- Demonstrates consistency in accuracy, speed and quality of work.
- Supports extended hours of coverage, including working evening shifts as needed.
If interested in learning more about these work at home customer support positions, please see the original home-based job listing. Good luck!
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