*This post may contain affiliate links. I only share opportunities that I truly believe will benefit my readers. Disclosure.
Versata is hiring work at home customer support agents in the U.S. These are full-time remote positions.
The company is specifically seeking work at home customer support professionals who have “strong relationship-building skills… an energy and passion for helping others,” according to the employment listing.
Further Requirements (from work-at-home job listing):
- Customer Orientation – You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate.
- Communication Skills – You must have excellent written and verbal communications skills and strong listening skills, so you can ask good questions and provide viable solutions to our customers. You must be fluent in English.
- Technical Skills – You don’t need to be a programmer or engineer in this role, but you do need to have above average computer skills, so you can learn our products and resolve basic operating system and/or database related issues.
- Customer Support Ticket Handling Skills – You need to be able to interact directly with customers (in English) through phone calls, emails, a ticketing system and live chat to be effective in this role.
- Business Orientation – 95% of our customers are businesses. You don’t need to be an expert in their specific industry, but you will need to be able to understand the impact each issue has to their business based on the information they provide, so you can effectively prioritize the customer issues assigned to you.
- Time Management and Prioritization – As a Level 1 Agent, you will have at least 10 issues in your caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves.
Compensation is $8 per hour plus benefits for full-time employees.
Shifts are between 8 am and 6 pm Eastern Standard Time, Monday through Friday.
You must have dependable high-speed Internet and a webcam for this position.
If interested in this telecommute opportunity, please see the original work at home customer support listing. Good luck!
