Express Scripts is hiring work at home customer service in North Carolina and Georgia. You must have your high school diploma or its equivalent to apply for these work at home positions.
The company provides its work at home employees all necessary equipment. You must have a dedicated home office, and have or be willing to get hardwired Internet service.
Job Functions (from the home-based employment listing):
• Handle inbound and outbound member, provider, and physician calls.
• Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.
• Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines.
• Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns.
• Identify and escalate repetitive questions and/or problems so that corrective action can be pursued and expedited.
• Work collaboratively with other customer service represent
From the company:
“Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative, and committed to creating systems and service solutions that promote better health outcomes.Join the company that Fortune magazine ranked as one of the ‘Most Admired Companies’ in the pharmacy category. Then, use your intelligence, creativity, integrity, and hard work to help us enhance our products and services.”
Requirements (from work-at-home job listing):
• High school diploma or equivalent
• 1-2 years experience in a customer service setting, preferably in a call center environment
• Excellent phone presentation skills and communication skills
• Demonstrated ability to handle challenging customers in a professional manner
• Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions.
• General PC knowledge including Microsoft Office and Internet.
• Willingness to work a flexible schedule for peak call times
• Must live within a commutable distance of Charlotte, NC or Valdosta, GA.
• Must have wired internet service to home with acceptable speed.
The company offers its work at home employees a competitive base salary and generous benefits package, including health, prescription drug, dental, vision, 401K with company match, life insurance, an employee stock purchase plan, and more!
If interested in this telecommute position, please see the original work at home employment listing.
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