Sutherland Global Services is hiring work at home gaming support agents in the U.S. The company provides its work at home agents a thin client computer with VOIP phone technology.
These are part-time home-based positions of 20 to 29 hours per week.
From the company:
“We’ll give you the opportunity to showcase your superior customer support and troubleshooting skills, while developing your expertise in all aspects of the gaming platform. We’re looking for dynamic, outside-the-box thinkers with the individual initiative to do everything possible to ensure that every customer is satisfied.”
Qualifications (from work-at-home job listing):
- passion for the customer and the customer’s experience
- the ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving those needs
- the self-discipline and independence to work remotely from home
- familiarity with social networking (Facebook, Twitter, YouTube, etc.)
- familiarity with the gaming environment and the modern gaming consoles
- a demonstrated ability to perform at a high level, with a strong aptitude to adjust to change
- excellent verbal and written communication skills; proficient reading skills to analyze, interpret, and address customer needs
- the ability to handle multiple tasks simultaneously, including offline or special project work
- flexibility to work additional hours, if needed
- basic experience using Microsoft Office suite
- a minimum of one year of customer service experience, preferably in a contact center environment
- minimum keyboard skills of 30 WPM (verified with typing test during application process)
- a High School Diploma/GED
The right candidates for these work at home positions will have a positive, upbeat personality that is customer-focused, and will be tech savvy.
You must have reliable, high-speed Internet for these virtual positions.
If interested in this home-based position and any further requirements, please visit the work at home employment listing. Good luck!
