Blackboard is seeking work at home help desk customer service professionals in the following U.S. states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, VA, WI, and WV.
In these home-based customer support positions, you will be assisting customers via phone, chat, and web-based inquiry. All home-based help desk customer service professionals must have a quiet, distraction-free home office.
From the company:
“We are looking for technically skilled candidates with good problem-solving ability for the position of Customer Care and Technical Support Customer Service Advisor. The duties of this role include being a reference point for all IT-related queries at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other technical duties.”
Requirements (from work-at-home job listing):
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You must be able to work from home in a quiet, distraction-free environment without any conflicting responsibilities during your scheduled work shift
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Your designated workspace must have DSL, Cable, or Fiber Internet that is hardwired into a modem/router via Ethernet (Dial-up, Wireless, or Satellite interview services cannot be used)
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Must have either an ISP provided modem that allows a third party VOIP, or a personal modem and personal router without restrictions
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Must be able to wire company hardware directly into router which may not be more than 100 feet from the computer
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Verified minimum download speed 15 Mbps and minimum upload speed 5 Mbps
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Ping less than 100 MS consistently that is dedicated to the workstation
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Strong computer knowledge, including the ability to accurately type at least 25 wpm
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Strong interpersonal skills and a very high degree of customer service ethic.
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Ability to communicate clearly, both written and orally, with faculty, students, staff, and team members
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Ability to walk customers through outlined problem-solving processes, using our knowledge base system
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Ability to ask questions to determine nature of problem
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Strong multi-tasking abilities while working in a fast- paced environment
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Ability to perform remote troubleshooting
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Ability to take inbound (voice) phone calls in a conversation heavy environment
Qualifications:
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High School diploma or equivalent
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Must be 18 years old or over
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Excellent oral and written communication skills
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Previous computer experience (building, configuring, troubleshooting)
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Knowledge of internet applications
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Proficiency in MS Office computer applications, including Word and Excel, and willingness to learn new technology systems
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Familiarity with education-related technologies
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Ability to handle multiple job tasks at one time and escalate issues in a timely manner
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Analytical orientation with strong attention to detail
Preferred requirements/qualifications:
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Some level of higher education completed
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Customer service or contact center experience
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Previous experience in the education industry and with e-learning technologies
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Experience working in a technical help desk position
If interested in learning more and/or applying for this work at home help desk opportunity, please see the original home-based job listing. Good luck!
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