Majorel is hiring work at home online order support agents in the following U.S. states: ARIZONA, ARKANSAS, IDAHO, IOWA, MONTANA, TEXAS, OKLAHOMA, TENNESSEE (Johnson City & Tri City Area). Training is paid, and a new training class starts August 2nd, 2021.
These work at home online order support positions are fulltime. Compensation for these home-based roles id $13.50 per hour, with evening shift differential pay.
From the company:
“This Role provides first class support to our client’s customers related to Delivery Management, Shipping Investigations, Inbound Returns and other ad hoc customer escalations. The successful candidate will be responsible for interacting with customers, carrier providers, Frontline customer service and other departments within our client’s business. The key focus of this role is to expedite customer & departmental queries while maintaining the highest customer service standards at all times.”
Requirements (from work-at-home job listing):
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High School Diploma or Equivalent
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Customer focused
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Experience in Logistics/Order Management is desirable
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SAP and block management experience preferred
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A high level of computer literacy preferred
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Strong organizational and administrative skills
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Strong analytical and problem solving skills
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Self-motivated and adaptability & willingness to take on new tasks
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Self-motivated, works well under own initiative
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Strong team player
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Deliver efficient troubleshooting and query resolution.
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Present work professionally in a timely & efficient manner within deadlines.
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Exhibit ability to show initiative identifying trends and/or process improvement.
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Continuous product & process training in fast paced environment.
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Promote a positive and professional image of arvato to clients and others at all times by adhering to company policy and procedures.
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Written English Comprehension
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Excellent communication soft skills and confidence dealing with customers
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Comfortable working on an online environment with general computer literacy
Responsibilities (from listing):
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Provides research, verification and responses to customer inquiries.
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Provides high caliber Customer interaction as measured by call quality reports, call audits, and customer satisfaction survey;
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Presents to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by call quality reports, call audits, and customer satisfaction survey scores;
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Ensures innovation and quality in all Customer interactions as measured by call quality reports and customer satisfaction survey;
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Captures all required data elements in internal Online Store and other systems of record as required by training and operational procedures;
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Maintains a general awareness of client’s strengths in the industry; and
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Assists Customers by answering queries relating to their order status, changes and delivery timeframes.
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Other duties as assigned
The company provides its online order support agents the following benefits: medical benefits, 401k match, tuition reimbursement, and more.
If interested in learning more about this home-based opportunity, please see the original work at home employment listing. Good luck!
This work at home job not right for you? There are so many opportunities to train online for a work at home career!
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