Teleperformance is seeking home-based customer service associates in the U.S. to provide awesome customer service to its customers.
These home-based positions appear to be full-time.
From the company:
“Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 147,000 computerized workstations, with more than 190,000 employees across 311 contact centers in 65 countries…”
Requirements (from work-at-home employment listing):
•High school diploma or equivalent
•College or some college degree (preferred)
•Experience with working from home
•High-level of customer service
•Experience and success in sales preferred
•Professional demeanor to customers
•Ability to communicate with urgency.
•Fluency and comprehension in the language requirements for specific point of sale
•Accent neutral verbal/written communication skills
•Strong listening skills: active listening
•Written skills: excellent grammar;
•Attention to detail demonstrated through follow-up to ensure resolution for customer.
•Solutions mindset
•Anticipate customer needs
•Excellent time management
•Quick learner
•General database searching skills
•High speed data entry speed and accuracy
•Ability to multi-task in multiple windows
•Basic math skills
•Tying 25 WPM
•ISP skills: sign-up, install, connection, messaging (chat e-mail), navigation, online support, etc.
•Proficiency in a multi system environment
Training will be provided for these home-based customer service positions.
If interested in this work at home opportunity, please see the original home-based job listing.
For tips on interviewing for a customer service position, see my post – Interviewing for a Customer Service Position? Be Prepared!
