American Express is seeking work at home virtual customer care agents in the U.S. (except California, Alaska, and Hawaii). These work at home customer service positions are part-time.
Pay is competitive, starting at $15.73 per hour, with the opportunity for incentive pay based on superior performance.
From the company:
“Working as a Part Time Virtual Customer Care Professional, you can work from home and build a career, delivering on our brand promise and providing world-class service to our customers, while we support you with first-class training, schedule flexibility, and progressive opportunities to grow. Join a global brand recognized as a Top 100 Remote Work Company (FlexJobs) and an eight-time Customer Service Award Winner (JD Powers) – it all starts here.”
Requirements (from work-at-home job listing):
- Understand the importance of managing sensitive card member information with integrity
- Possess the relevant experience of successfully interacting with customers; phone support preferred
- Actively listen and identify both spoken and unspoken needs
- Adapt your communication style to a wide variety of personalities and situations
- Commit to implementing feedback as a means to achieving individual and team performance goals
- Have the resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics
- Have a passion for consultative sales, recommending products or solutions tailored to each customer
- Have the technical savvy to multi-task and navigate through multiple Windows-based applications with speed and accuracy
- Value timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day
Additionally, work at home customer service agents must have the following: dedicated and separate high-speed Internet (DSL or cable), a dedicated and separate analog phone line, and a quiet, distraction-free home office.
American Express will cover the connection costs and monthly fees for the Internet and phone service.
The company offers its work at home employees flexible schedules, paid training, tuition assistance, a retirement program, and a generous benefits package after 90 days of employment.
If you’d like to learn more about this telecommute opportunity and apply, please visit the work at home employment listing. Good luck!
For tips on interviewing for a customer service position, see my post – Interviewing for a Customer Service Position? Be Prepared!
