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Electronic Arts is seeking home-based Legends game advisors in the U.S. In this position, you will be providing excellent customer service, communicating with players via verbal and written communication, resolving customer issues, and more.
Requirements (from work-at-home job listing):
- A passion to help customers
- Exceptional and professional communication skills; both verbal and written
- Experience in troubleshooting for gameplay on PC, Mac, Xbox, and PlayStation consoles
- A minimum 2 years of customer service experience preferred
- Ability to maintain productivity standards and meet agreed upon objectives
- De-escalations/retention experience
- “Can-Do” and upbeat personality with a passion to encourage the same for team members
- Critical thinking and process analysis
- Detail oriented, strong organizational, and follow up skills
- A solution oriented mentality – “I will find the cure” philosophy
- An ability to be flexible with a strong ability to adapt to change
- An ability to handle multiple tasks simultaneously; including offline or special project work
- Basic experience using Microsoft Office suite(s)
- Familiarity with social networking and latest ways to communicate (Facebook, Twitter, Youtube, etc)
- An understanding of multiple racing, RPG, FPS games, and gaming terminology; Broad user of multiple gaming platforms
- Availability to work set shifts as needed that will rotate from time to time based upon department shift bidding procedures
These are 12-month contract positions.
If interested in this telecommute opportunity, please see the original home-based employment listing. Good luck!
