*This post may contain affiliate links. I only share opportunities that I truly believe will benefit my readers. Disclosure.
Xerox is hiring work at home customer care analysts in the United States. Using a computerized platform, you will be responding to incoming calls from customers and providing excellent customer service.
Responsibilities (from work-at-home job listing):
- Using a computerized system, responds to customer inquiries in a call center environment.
- May perform one or more of the following: responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, researches/resolves inquiries, and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Informs customers about services available and assesses customer needs.
- Provides functional guidance, training, and assistance to lower level staff.
- Provides assistance, training, and troubleshooting support to lower level staff.
- Schedules work to ensures accurate phone coverage#CD# monitors priority of calls and shifts escalated calls to assure resolution to problems.
- Prepares standard reports to track workload, response time, and quality of input.
- Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
- All other duties as assigned.
These work at home customer service positions are for a healthcare company.
If interested in this home-based opportunity, visit the original work at home employment listing. Good luck!
