Xerox is hiring work at home tech customer support in the U.S. The company welcomes applications from across the nation for these work at home positions.
These are full-time home-based jobs with benefits.
From the company:
“As a Tier 1 Tech support advisor, you will be supporting our customers as a first point of contact, and will be providing solutions to their technical issues. We will rely on you to actively listen to our customers and use your technical experience, passion, and creativity to meet their needs.
“In this role, you will not only be there to help customers with their technical issues, but also provide them with incredible customer service. Because you will be working independently from home, you will need to demonstrate the ability and discipline to work remotely with management and coworkers.”
Requirements (from work-at-home job listing):
* Technical aptitude and enjoy troubleshooting technology
* Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.)
* Customer focus
* Discipline to work remotely and follow a set schedule
* Flexibility to work between the hours of 7:00 a.m. and 11:00 p.m. CST including weekends, holidays; have the ability to flex up or down based on business needs
* Ability to manage multiple applications at one time
* Understand the concepts of navigation, search engines, downloading music, and other web based applications
* Smartphone, tablet, operating systems, PC or Mac experience
* Ability to attend approximately five to six weeks of required online/virtual training on a fixed schedule that may include nights or weekends
* Successful completion of initial training
* Ability to meet minimum typing speed of 25 WPM while talking to customers
* Successful completion of pre-employment assessments, criminal background check, and drug screen
* A quiet, distraction-free workspace, ergonomic chair, and desk
* High Speed Internet Service (5megabits download and 1 megabit upload) from a reliable provider
Xerox offers its work at home employees benefits, competitive wages with the opportunity for bonuses, paid time off, employee discounts, opportunities for advancement and career growth, and more!
If interested in this telecommute opportunity, please see the original work at home employment listing. Good luck!
