American Express is again hiring home-based travel agents throughout the United States! In this full-time position, you will be fielding incoming phone calls from card members, providing information and service, building relationships with customers, and providing personalized travel recommendations that match members’ needs.
Shifts fall between the hours of 5:00 a.m. and 1:00 a.m., Monday to Sunday.
Qualifications (from work-at-home job listing):
Travel Industry Experience:
- Previous travel industry experience is necessary. A minimum of 2 years recent experience selling domestic and international travel is required. Strong international air booking experience is also essential; in combination with car and hotel is highly preferred.
- Extensive domestic and international destination knowledge, including knowledge of emerging destinations is essential to be successful.
Customer Service and Communication Skills:
- The customer experience is our top focus so you will have a strong desire to provide an excellent service to our customers.
- Our customers have very different requirements from call to call so you will need to be able to identify these through the rapport you build and confidently match products and services to meet their needs and exceed their expectations.
- The ability to communicate with our customers is vital to your success in this role. It is important to be able to adapt your approach to the customer, providing personal insight and building a strong rapport. Your customer interaction will mainly be on the phone but strong written skills via e-mail is also very important.
- Previous call center experience is preferred.
GDS and Computer Skills:
- GDS/computer reservations experience is required, Sabre is preferred.
- You must be IT literate as you will need to be able to understand and use internet search sites and e-mail, in addition to the GDS and other in-house systems. There is a great deal of multi-tasking involved in these roles and your ability to quickly and confidently navigate a number of systems at once will be vital.
- Research / information gathering and problem solving skills are essential, you will deal with a wide variety of inquiries so your ability to ‘think on your feet’ and provide in-depth solutions quickly and efficiently is essential.
Sales Skills:
- Sales experience will be beneficial so that you can cross-sell relevant products and services.
- Effective consultative selling skills and the ability to listen to the customers’ needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
Additionally, you must have excellent time management abilities; be deadline-oriented, adaptable, and competitive; and be willing to accept feedback and incorporate it into your role. The ability and willingness to work flexible shifts including nights and weekends is a must.
If interested in this telecommute opportunity, please see the original home-based employment listing. Good luck!
