Norwegian Cruise Lines is seeking home-based reservations agents in the U.S. These are full-time work at home positions. You must have your high school diploma or its equivalent.
The company will provide a computer and headset. You must provide high-speed Internet.
Experience (from the company):
“Call center, sales or related travel industry experience. Working knowledge of reservation system within a call center environment preferred, but not required.”
Knowledge and Skills Required (from work-at-home job listing):
- Ability and desire to take initiative in providing a positive and fun atmosphere for customers with a strong focus on the overall customer experience with each and every interaction.
- Ability and willingness to follow up with each and every customer as needed in the most efficient manner as possible with correct and accurate information.
- Possess a genuine desire to want to help and assist others.
- Ability to quickly learn and maintain basic understanding of applicable policies and procedures in order to reserve new and service existing reservations within Norwegian’s reservation system.
- Exhibit positive, pleasant and courteous behavior within the Quality Program expectations, while engaging internal and external customers.
- Understand the need to remain focused during every customer engagement to heighten the level of overall accuracy and customer satisfaction.
- Understands basic need to secure reservations by requesting to reserve a new booking on all rate quotes. In addition, maximize revenue opportunities by offering additional products, such as ancillary items, on all reservations.
- Ability to utilize verbal and written communication skills to communicate with internal customers. This includes sending and responding to internal e-mail via Microsoft Outlook.
- Ability and willingness to adhere to a strict attendance/work schedule policy, including break/lunch adherence, attendance and punctuality.
- Within reasonable accommodation, ability to view and read PC monitor, training and reference material, as well as operate key board and PC mouse.
- Within reasonable accommodation, ability to remain seated for extended period of time, to be determined by length of scheduled shift.
The company provides its home-based employees medical benefits. Vacation benefits kick in after six months of employment.
The next training class starts June 6, 2016.
If interested in learning more about this work at home opportunity, please see the home-based employment listing. Good luck!
