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Norwegian Cruise Lines is currently seeking work at home reservations agents in Florida. These positions are available to South Florida residents.
You must be able to attend paid training, after which you will be given the opportunity to work from home. The next training class is scheduled to begin on July 7th, 2014 in Miami, Florida.
Requirements (from work-at-home job listing):
- Minimum of a high school diploma or its equivalent.
- Call center, sales, or related travel industry experience. Working knowledge of reservation system within a call center environment preferred, but not required.
- Ability to quickly learn and maintain basic understanding of applicable policies and procedures in order to reserve new and service existing reservations within Norwegian’s reservation system.
- Exhibit positive, pleasant, and courteous behavior within the quality program expectations, while engaging internal and external customers.
- Ability to deliver the level of customer service necessary to achieve a positive customer experience.
- Understand the need to remain focused during every customer engagement to heighten the level of overall accuracy and customer satisfaction.
- Understands basic need to secure reservations by requesting to reserve a new booking on all rate quotes. In addition, maximize revenue opportunities by offering additional products, such as ancillary items, on all reservations.
- Ability to utilize verbal and written communication skills to communicate with internal customers. This includes sending and responding to internal e-mail via Microsoft Outlook.
- Ability to understand personal impact to call center performance results by own performance in the area of break/lunch adherence, attendance, and punctuality.
- Within reasonable accommodation, ability to view and read PC monitor, training and reference material, as well as operate keyboard and PC mouse.
- Within reasonable accommodation, ability to remain seated for extended period of time, to be determined by length of scheduled shift.
Finally, you must have a quiet home office from which to work and high-speed Internet.
If interested in learning more about this telecommute opportunity, please see the original work at home employment listing. Good luck!
