American Express is again seeking work at home travel counselors in the U.S. for its travel and lifestyle services division. You must have a quiet home office from which to work. These are full-time work at home positions.
From the company:
“As a Virtual Travel Counselor within American Express Travel, you will provide leisure travel services to the most affluent Card Members. You will work in a virtual environment that is aligned with our service centers taking incoming calls from Card Members, providing knowledgeable and consultative service based on your own experiences and expert knowledge of the travel industry. Using effective questioning and rapport building, you will be able to make personalized recommendations and bookings through your understanding of the products and benefits available that match the Card Members’ requirements.”
Requirements (from work-at-home employment listing):
- A minimum of 2 years recent experience selling domestic and international travel is required.
- Strong international air and hotel booking experience is required
- Car booking is highly preferred.
- Extensive domestic and international destination knowledge, including knowledge of emerging destinations.
- Reservation system / point of sale tool experience is required.
- Sales experience and effective consultative skills will be key, to confidently recommend and cross-sell relevant products and services.
- The customer experience is our top focus, so it is required to have extraordinary customer service skills, to provide excellent service to our customers.
- Verbal communication skills are essential as the customer interaction will mainly be on the phone, but strong written skills via e-mail is also very important.
- Previous call center experience is preferred.
- Time management skills are a must, with the ability to multi-tasking and re-prioritizing workload regularly to meet deadlines.
- Must have a can do attitude, curiosity and a healthy competitiveness
- Willingness to accept frequent feedback and openness to incorporate changes in service style
- Ability to work flexible shifts including nights and weekends is essential.
The company generally offers excellent benefits, including medical, dental, vision from day 1; a generous vacation and vacation purchase plan; cash incentive bonus and recognition programs; a 401K with 5% company match after six months; and more!
If interested in this home-based position, please see the work at home job listing. Good luck to you!
