Hyatt is hiring work at home guest service associates in the following U.S. states: Arizona, Colorado, Florida, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin.
Training for these work at home reservations positions will take place online from your own home. Starting pay is $11 per hour, with performance based bonuses available at set intervals throughout the year!
From the company:
“Home Agent Guest Service Associates will provide Hyatt guests with exceptional customer service throughout the inbound reservation process. Home Agent Guest Service Associates must have high speed internet access and a quiet, secure workspace. Strong verbal and written communication skills, the ability to work independently, and have the aptitude and ability to successfully perform in a sales role, in union with a high degree of customer service orientation.”
Further Requirements (from work-at-home job listing):
- Must be computer savvy and able to multitask
- Position is highly customer service focused. Associates are to respond to our guests in a friendly, timely and attentive manner while meeting Hyatt’s standard of care in every interaction.
- Must demonstrate competency, proficiency and meet specific sales goals and metrics on an ongoing basis. Examples of metrics include, but are not limited to: sales conversion, upselling, cross-selling, enrolling guests in Hyatt’s loyalty program as well as offering a Hyatt credit card.
- Desire to exhibit reliability and dependability to work independently from home.
- Must have the adaptability to change, resilience and open-mindedness and remain receptive to feedback. Will then apply the suggestions for continued achievement of high performance at Hyatt.
- Enhance the Hyatt brand by communicating effectively, accurately and clearly in all guest interactions.
- Active participation within our learning style. We desire those with self-motivation who are disciplined and require little supervision and understand the workings of an independent work-from-home position.
- Willingness to provide feedback to management while maintaining a good rapport throughout that communication process.
- Must be computer/technology savvy- our future focus will become even more reliant on technology. The associate is required to have the ability to set up their computer equipment and troubleshoot issues independently and with ease.
- Cognitive ability to learn and process new information and choose appropriate action. Reading comprehension skills, situational judgment and advanced interpersonal skills such as: professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude and patience are needed in this position to succeed.
- Will deliver and exhibit Hyatt values with every guest at all times.
Training takes place for 12 weeks. These are full-time work at home positions.
Preference will be given to applicants with a steady work history and/or previous customer service experience.
If you’d like to learn more about this telecommute position, please see the original work at home employment listing. Good luck!
Looking for other work at home careers? Consider becoming a home-based virtual assistant! Home-based VAs can earn $35 to $50 or more!
