American Express is currently seeking work at home overnight travel counselors to provide excellent customer service and assist with reservations and value-added services.
Benefits include a competitive salary; cash incentive bonus and recognition programs; medical, dental, and vision insurance from day one; life and disability; a 401K with company match; and more.
Qualifications (from work-at-home job listing):
– Minimum of 3 year recent experience selling domestic and international travel services
– Strong international air booking experience is required; in combination with car and hotel highly preferred
– Computer reservations experience required, Sabre is preferred
– Extensive domestic and international destination knowledge, including knowledge of emerging destinations
– Exceptional communication skills, delighting the customer with every single interaction
– Passion for serving customers with proactive solutions
– Effective strong consultative selling skills and the ability to listen to the customers’ needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
– Ability to remain cool under pressure and successfully multi-task while developing rapport with customers is essential
– Must be resourceful and capable of using the Internet effectively, to research destinations
– Have a can do attitude, curiosity and a healthy competitiveness
– Adapt to an ever changing environment and being resilient
– Previous call center experience is preferred
– Ability to work flexible shifts including nights and weekends is essential
You must be available to work between the hours of 6:00 p.m. and 8:00 a.m. EST, Monday through Sunday. You must also be able to train for a minimum of ten weeks over the Internet between the hours of 9:00 a.m. and 5:30 p.m. Monday through Friday.
These are full-time work at home positions. If interested in learning more about this telecommute opportunity and applying, please see the original employment listing. Good luck!
