GC Services is hiring home-based phone customer service agents in the following U.S. states: DE, ID, IN, IA, KS, KY, ND, NE, NM, NV, MT, OK, PA, SD, and UT.
You must have your high school diploma or its equivalent to qualify for these work at home positions.
From the company:
“As one of the industry’s leading business process outsourcing providers today, GC Services offers a wide array of accounts receivable solutions and customer care solutions to both public and private sector organizations. Our partnerships include clients from numerous industries, including the automotive, banking and financial services, cable and satellite, consumer goods/computer manufacturing and electronics, retail, telecommunications, utility, mortgage, student loans, and various governmental sectors.”
Requirements (from work-at-home job listing):
Education:
High School Diploma or GED is required
Experience:
Six months of customer service experience is preferred.
Computer Experience:
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Apple/Mac operating systems.
Skills & Abilities:
- Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
- Excellent customer service experience.
- Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information.
- Must be able to maintain a high level of confidentiality in dealing with customer information.
- Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism.
- Ability to establish and maintain effective working relationships with supervising personnel and co-workers.
- Ability to remain alert and ready to accept calls, even during periods of low call-volume.
- Ability to project and convey a positive, concerned, and professional image to customers.
- Ability to be adaptable and quickly adjust to change.
- Must be able to conduct data search efficiently and effectively while working within specific time constraints.
- Ability to maintain a well-organized work area
- Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
- Write in a clear and concise manner
- Manage time effectively
- Solve problems or issues that may come up
- Concentrate and focus for extended periods of time
- Cope with high-stress and changing environment
- Remain alert at all times
- Adhere to policies and procedures
- Adhere to work schedule and punctuality requirements
All home-based phone customer service agents must have a quiet work space that is free from distractions and noise.
You will be required to have a separate digital/an alog phone line that has no call waiting or other added features.
Finally, all home-based phone customer service agents must have high-speed Internet with speeds of 10 mbps on download and 5 mbps on upload.
If interested in learning more about this telecommute employment opportunity, please see the original work at home employment listing. Good luck!
This remote job not right for you? Maybe it’s time to start a home business!
