Sutherland Global Services is hiring home-based gaming support and customer service in the U.S. In this work at home role, you will be answering inbound calls, providing excellent customer support, answering questions, solving issues, and troubleshooting utilizing the company’s knowledge base and materials.
From the company:
“We’ll give you the opportunity to showcase your superior customer support and troubleshooting skills, while developing your expertise in all aspects of the gaming platform. We’re looking for dynamic, outside-the-box thinkers with the individual initiative to do everything possible to ensure that every customer is satisfied.”
Requirements (from work-at-home job listing):
- Passion for the customer and the customer’s experience
- Ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving those needs
- Discipline and independence to work remotely from home
- Familiarity with social networking (Facebook, Twitter, YouTube, etc.)
- Ability to maintain productivity standards and meet agreed-upon objectives
- A demonstrated ability to perform at a high level, with a strong aptitude to adjust to change
- Excellent verbal and written communication skills; proficient reading skills to analyze, interpret, and address customer needs
- The ability to handle multiple tasks simultaneously, including offline or special project work
- Basic experience using Microsoft Office suite
- A minimum of one year of customer service experience, preferably in a contact center environment
- Minimum keyboard skills of 30 WPM (verified with typing test during application process)
- High School Diploma/GED
These home-based jobs are considered full-time and will be from 30 to 40 hours per week.
The company specifically encourages those with gaming experience and gaming customer support experience to apply for these home-based roles.
If interested in this work at home opportunity, please see the home-based employment listing. Good luck!
