Cash App is hiring home-based phone support reps in the U.S. The target start date for this work at home opportunity is 10/5. The schedule is Monday to Friday, 8 am – 5 pm Central Standard Time.
Compensation for these home-based phone support jobs is $20.96 per hour.
What the company is looking for:
“You are a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. You are energized by working with people, while still being a strong independent worker.”
Requirements (from work-at-home job listing):
- Experience in direct customer or client-facing roles
- Genuine curiosity about people and business, while possessing the ability to inspire passion in others
- Coachable mindset, interested in implementing feedback, and dedicated to continuous personal improvement
- Comfort with ambiguity and resilient when facing rapid change
- Excellent organizational and time-management skills
- A desire to help people and improve the customer experience
- A passion for Cash App and customers engaging with our platform
- The ability to multi-task by navigating systems applications while driving resolutions with customers by phone support
- An ability to work weekends as part of a rotating schedule; working-hours flexibility
- An ability to work public holidays as needed
Responsibilities (from listing):
- Effectively solve customer inquiries by phone, using a CRM tool
- Hold a high bar for Support when owning customer interactions
- Identify, document and follow up with engineers on product bugs and features
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
- Recognize errors and draft improvements to content in the external Support Center and internal documentation
- Collaborate with members of other teams to root out answers and be a resource to teammates
- Report to a Customer Success Lead
If interested in learning more about this home-based phone support opportunity, please see the original work at home employment listing. Good luck!
This remote job not right for you? Maybe it’s time to start your own home business!
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