Cash App is hiring home-based phone support reps in the U.S. The target start date for this work at home opportunity is 10/5. The schedule is Monday to Friday, 8 am – 5 pm Central Standard Time.
Compensation for these home-based phone support jobs is $20.96 per hour.
What the company is looking for:
“You are a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. You are energized by working with people, while still being a strong independent worker.”
Requirements (from work-at-home job listing):
- Experience in direct customer or client-facing roles
- Genuine curiosity about people and business, while possessing the ability to inspire passion in others
- Coachable mindset, interested in implementing feedback, and dedicated to continuous personal improvement
- Comfort with ambiguity and resilient when facing rapid change
- Excellent organizational and time-management skills
- A desire to help people and improve the customer experience
- A passion for Cash App and customers engaging with our platform
- The ability to multi-task by navigating systems applications while driving resolutions with customers by phone support
- An ability to work weekends as part of a rotating schedule; working-hours flexibility
- An ability to work public holidays as needed
Responsibilities (from listing):
- Effectively solve customer inquiries by phone, using a CRM tool
- Hold a high bar for Support when owning customer interactions
- Identify, document and follow up with engineers on product bugs and features
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
- Recognize errors and draft improvements to content in the external Support Center and internal documentation
- Collaborate with members of other teams to root out answers and be a resource to teammates
- Report to a Customer Success Lead
If interested in learning more about this home-based phone support opportunity, please see the original work at home employment listing
. Good luck!
This remote job not right for you? Maybe it’s time to start your own home business!
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