Privia Health is hiring work at home customer service agents in the U.S. Home-based customer experience specialists support the company’s growing physician network by helping patients to enroll, monitoring patient requests for assistance, documenting issues, and more.
Work at home customer experience specialists must have a high school diploma.
From the company:
“The Customer Experience Specialist supports our growing physician network. This person will assist customers with all questions around billing, their patient portal, and other inquiries. The role operates within a customer service oriented call center environment.”
Requirements (from work-at-home job listing):
- High School Diploma required, advance certification a plus
- Familiar with Healthcare billing and claim resolution is preferred
- 2-3 years of full time experience in a call center customer service environment preferred
- Familiar using software such as Word, Excel, Web Browsers and Browser based web applications.
- Excellent written and verbal communication
- Availability to work an 8 hour shift between the hours of 8am – 6pm
- Accessibility to private, quiet work space with high-speed internet to work remotely
- Must comply with all HIPAA rules and regulations
Necessary Skills and Attributes (from job listing):
- Skilled in establishing and maintaining effective working relationships
- Ability to communicate information clearly and effectively
- Ability to interact with employees and key stakeholders in a professional manner
- Multi-tasker, able to juggle multiple tasks at the same time.
- Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
- Highly organized, high energy, and a productive person with a fanatical attention to detail.
- Happy when you are able to get to the bottom of a customer’s issue and do whatever it takes to address it.
- Analytical mind and are always looking for ways to improve a recurring process.
- You understand and embrace the advantages and disadvantages of working in a startup – you’re willing to help invent the solution.
These work at home positions are full-time.
If interested in learning more about this remote position, please see the original work at home employment listing. Good luck!
If you’re interested in a work at home career in the healthcare industry, you might consider medical coding and billing, or maybe medical transcription editing. Both are lucrative and rewarding home-based careers!
