Treliant is hiring work at home customer service professionals in the U.S. for project-based work. These appear to be full-time home-based opportunities.
The company offers its work at home customer service reps health benefits and a 401K matching plan.
From the company:
“Specialists will be responsible for assisting with inbound customer service inquiries regarding mortgage forbearance plans that help find fair and sustainable solutions for repayment. Specialists will be provided with clear policies and procedures to help guide their work.”
Requirements (from work-at-home job listing):
- 1-3 years of call center and/or customer service experience
- Polished and professional telephone skills
- Experience following telephone scripts while managing high call volumes
- Excellent influencing and relationship management skills
- Ability to remain calm and de-escalate tense situations
- Ability to work remotely, in a quiet and private setting
- Comfort working at a fast pace without personal disruptions
- Banking or financial institution experience is preferred, but not necessary
Responsibilities (from listing):
- Respond to inbound customer inquiries regarding mortgage-related requests and concerns
- Identify customer questions, complaints, concerns, and overall needs
- Provide solutions to customer issues per the guidelines provided while working under supervision
- Redirect customers to appropriate departments and teams when appropriate
- Complete assigned tasks in an accurate and timely manner
- Consistently achieve individual and team performance targets
- Perform other duties as assigned
If interested in learning more about this work at home customer service opportunity, please see the original home-based job listing. Good luck!
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