Work at Home Customer Service Jobs with VIPDesk and Owlet

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VIPDesk is hiring work at home customer service agents for Owlet, a company whose products focus on infant well being. As a home-based customer service agent, you will be assisting customers via phone, chat, e-mail, and SMS.

These work at home customer service positions are available in the following U.S. states: AZ, CO, FL, GA, IL, IN, MD, NC, NJ, NM, NV, OH, TN, TX, UT, VA, or WI. Training is paid and done remotely.

From the company:

“The Brand Ambassador provides general customer service including order placement, order tracking, warranty returns, and product advice with a thoughtful, friendly, and empathetic tone. The Brand Ambassador also troubleshoots and resolves customer issues including Wi-Fi connectivity, device setup, app setup and configuration. “

Requirements (from work-at-home job listing):

HS Degree or equivalent required. Associate degree or some college preferred
2+ years customer service experience required, experience in a virtual contact center a plus
6+ months experience with problem-solving and complex troubleshooting in technical support or online Help Desk role
Experience with troubleshooting apps on both iOS and Android platforms preferred
6+ months experience with consumer sales a plus
Committed to providing excellent customer service and an elevated customer experience
Ability to collaborate with team members, contribute ideas, opinions, and skills toward the achievement of common goals
Excellent interpersonal skills; strong oral and written communication skills
Polite, friendly, warm, and courteous phone demeanor
Flexible, adaptable, and willing to take on new challenges
Microsoft Office proficiency required
Able to type at least 35 words per minute with minimal errors
Technically savvy with the ability to pick up new technology, processes, and procedures quickly
Strong comfort level and familiarity with desktop platforms and mobile devices
Experience working with Bright Pattern or Zendesk (or a comparable customer service ticketing system) preferred
Ability to work well under pressure in a fast-paced environment, adapting easily to changing priorities
Able to learn and work independently and exhibit ownership as well as in a team environment
Able to use effective and probing questioning and listening techniques to identify customer needs
Able to work at the computer and on the phone for scheduled shifts
Available during client hours of operation that includes weekends and some holidays
Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency, and commitment to excellence
Self-starter with strong initiative and able to work independently
Strong sense of urgency, demonstrates ownership, high energy, and team player
Due to the home-based nature of this job, the Brand Ambassador is required to have a secure home-office environment, internet access, USB headset, router, modem, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
Able to successfully pass a credit, criminal and employment reference security checks where permissible by state and local regulations
Currently reside in AZ, CO, FL, GA, IL, IN, MD, NC, NJ, NM, NV, OH, TN, TX, UT, VA, or WI