WayUp is seeking work at home user support associates in the U.S. In this home-based position, you will be responding to emails and social media messages from the company’s users.
Hours for this work at home user support position are 20 per week. You can set your own hours.
From the company:
“Our users mean everything to us. We are looking for someone who can lead the charge to make sure that every person who interacts with WayUp ends up happy. As a user support associate, you will be the face of WayUp to all of our users, answering questions and helping out everyone to have the best experience possible.This is a perfect opportunity for someone looking for remote work with flexible hours.”
Requirements (from work-at-home job listing):
- College Degree (ideally from a U.S. school)
- Previous experience in some type of customer service preferred
- Extraordinary written communication skills
- High level of organization and attention to details
- Positive energy and desire to delight and help others
- Team player
- Ability to manage change in a fast-moving and constantly evolving business
- Incredible poise & patience
- Can-do attitude
- By submitting your application, you agree to submit a list of references as part of the interview process and consent to WayUp contacting these references.
Responsibilities (from listing):
- Respond to emails and social media messages from users who need help using WayUp
- Personally reach out to users to learn about how their experience and to further delight them
- Interact with the technology teams to identify and solve bugs
- Improve and maintain brand love for WayUp
- Articulate user feedback to the entire team to help drive appropriate changes
- Proactively identify opportunities to improve WayUp and collaborate cross functionally to achieve them
- Report on user feedback trends
- Become an expert on WayUp and how to help our users find awesome opportunities
If interested in learning more about this work at home user support associate position, please see the original home-based employment listing. Good luck!
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