PNC is hiring virtual customer care reps in Pacific and Mountain time zones in the U.S. These appear to be full-time work at home roles.
No college degree is required for these virtual customer care positions.
From the company:
“At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Virtual Customer Care Center Representative within PNC’s Customer Care organization, you will be based in a remote location in a Mountain or Pacific Time Zone.”
Required Strengths (from work-at-home job listing):
- Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
- Customer Experience Management. – Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.
- Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
- Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Fraud Detection and Prevention – Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.
- Knowledge of a Specific Customer Support Function – Knowledge of and ability to assist customers with a specific type of support.
- Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
- Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
- Products and Services – Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.
- Tech Savvy – Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being.
Work Experience:
Roles at this level typically do not require a university / college degree, high school diploma, or GED, however may require related experience or product knowledge to accomplish primary duties. Typically <1 year of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
If interested in learning more about these virtual customer care rep positions, please see the original home-based employment listing.
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