Simple is hiring home-based customer support agents in the U.S. These are fully remote positions.
All home-based customer support agents must be able to work one of the following shifts:
- Monday – Friday 5:45 am-2:45 pm Pacific
- Tuesday – Friday 5:45 am-2:45 pm Pacific & Saturday 7 am-4 pm Pacific
From the company:
“We’re a tech company that’s changing how people bank and think about their finances. We value empathy, curiosity, craft and efficacy. Our mission is to help people feel confident with their money. We do that by bringing humanity, elegance and ease to the consumer banking experience. Our headquarters is in Portland, OR, but this is a fully remote, work from home role.”
Requirements (from work-at-home job listing):
- 2 years of customer service experience, banking or call center experience preferred
- Customer focused and a genuine passion for speaking to customers, answering queries and solving complex issues
- Experience working remotely and a verifiable high-speed internet connection
- Must possess a professional attitude and be able to quickly develop a rapport with customers
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Passionate about being the best you can be and desire to achieve targets
- Ability to clearly communicate complex topics
- Strong team working ability
- Ability to identify and escalate priority issues
- Analysis and problem solving skills
- You are flexible with your working hours. Shifts include weekends and some holiday shifts
Base pay for these home-based customer support positions starts at $17.00 per hour. In addition, you will be offered an annual bonus based on performance.
The company offers its work at home employees the following: an inclusive benefits package, including 4 months of 100% paid parental leave, additional PTO for volunteer & advocacy days, and affordable health insurance.
From the company:
“We’re working to delight our customers – and the Customer Support team plays one of the largest roles in making that a reality. Time after time, Simple customers cite ‘phenomenal customer service’ as the reason that they love banking with Simple.”
If interested in learning more about this work at home opportunity, please visit the original remote employment listing. Good luck!
This job not right for you? Maybe it’s time to start your own home business!
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