The Estee Lauder Companies and Aveda are seeking a work at home customer service and social media responder on a part-time basis.
In this home-based role, you will be moderating fan questions in social media platforms like Facebook, Instagram, Twitter, and YouTube, as well as making product recommendations and moderating social media.
From the company:
“The Online Customer Service Socialite is responsible for enhancing customer experiences in social media and other alternative consumer engagement channels by answering fan inquiries/comments and encouraging community interaction with positive engagement. Inquiries may include questions related to product recommendations, product usage, feedback and miscellaneous brand information.”
Requirements (from the work-at-home job listing):
- Current brand experience (no longer than 1 year lapse in employment).
- Online customer service and/or social media moderation experience required.
- Familiarity with social media platforms (Facebook, Twitter, Instagram and YouTube).
- Strong attention to detail, extraordinary skills in customer service (High Touch) and proven ability at handling sensitive situations deftly.
- Clear and concise written communication (prior writing history preferred).
- Ability to adapt and quickly change course of action.
- Strong brand product knowledge and command of brand voice.
- Fun, energetic, artistic, creative and passionate.
- Excellent written communication skills, as well as impeccable grammar and punctuation.
- Open to receiving feedback and coaching on a daily basis.
- Ability to work in a fast paced, intense environment, while remaining positive.
- Basic computer skills, along with working knowledge of Microsoft Office programs.
- Flexibility with schedule (including nights and weekends).
Computer Requirements (from listing):
- Windows PC computer (Mac computers are not compatible with our software)
- Minimum of 2048MB of RAM (2GB of memory).
- CD/DVD-Rom
- Internet Service Provider with Cable “broadband” service (No DSL, WAN, or Dial-up connections)
- Anti-virus software
- Working Gmail email address for internal communications
- Windows Messenger Instant messenger service
- Internet Explorer Version 8.0 or higher with all security updates installed
- Microsoft Word, PowerPoint and Excel software
- Printer
This work at home customer service and social media job is available throughout the U.S. If interested in learning more or applying, please see the original work at home employment listing on the company’s careers page. Good luck!
This telecommute opportunity not right for you? See my list of The 50 Best Money-Making and Extra Cash Opportunities for ideas!
****************************************************************************************************
