Landmark Health is hiring work at home patient care coordinators in the U.S. Both full and part-time home-based opportunities are available.
As a work at home patient care coordinator, you will be working patient facing phone lines, while also helping with administrative tasks as needed.
From the company:
“Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are frail, elderly and ill-equipped to navigate our overwhelming healthcare system.”
Requirements (from work-at-home job listing):
- HS Diploma or GED equivalent; Bachelor’s degree preferred
- Experience with escalated customer service issue resolution; experience with following triage protocol a plus
- 2+ years in a call center environment; health care experiences a plus
- 1+ year of healthcare background with medical terminology and familiarly of clinical issues
- Critical thinking skills required for success in role
- Knowledge of MS Office products; typing speed of 40+ WPM preferred
Responsibilities (from listing):
- Provide superlative and empathetic telephonic customer service for Landmark patients
- Actively listen and probe patients in a professional and timely manner to understand and evaluate patient’s need, specifically whether the need is clinical or administrative
- Warm-transfer calls to Landmark clinical staff for clinically escalated situations
- Communicate and collaborate with members of the Landmark interdisciplinary team
- Utilize critical thinking and effective communications to help connect the value of the Landmark program to patients in need of more information
- Document non-emergent patient interactions across Landmark’s various communication methods
- Manage the scheduling process for patients wanting to schedule new visits or reschedule existing ones
- Ad hoc administrative tasks as assigned
- Employees in the position can expect to be on the phone up to 90% of their work shift and complete other essential function on an as-needed basis
- Full time and part-time roles available, with flexibility for changing shift coverage over time. Shifts are most mostly outside of normal business hours: first shift (6 am – 11 am), third shift (5 pm – 1 am), and weekends (9 am – 11 pm).
If interested in learning more about these work at home customer care jobs, please see the original home-based employment listing. Good luck!
This remote job not right for you? There’s never been a better time to start your own home business!
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