OrderUp is seeking a work-at-home customer service supervisor to join its management team. The starting salary is $32,000.
According to the job listing, you will be assisting in “the supervision of customer service agents and process flow, while also providing customer service and content management” to the company’s clients.
This is a home-based position that rotates shifts between two other supervisors. Shifts are four to five days a week and vary each day/week. Weekends and holiday work are required. Schedules available are:
- 4:00 pm-12:00 am EST
- 6:00 pm – 4:00 am EST
If you are not available to work during these times, the company requests that you do not apply.
Required Skills (from employment listing):
- Five years experience in call center or customer service industry, three of which were in a management role
- Absolute passion for ensuring a great customer experience with every contact
- Ability to be flexible in shift assignments and work areas with the ability to work nights and/or weekends
- Solid understanding of Internet-based call centers and communities
- Ability to prioritize and multitask ongoing activities
- Excellent leadership, interpersonal and business management skills
- Excellent communication skills
- Ability to work under pressure while managing a team of virtual agents
- Ability to be a positive influence at all times
- Knowledge of Skype, Gmail and experience with Chrome browser is a must!
This is a full-time, salaried position with some benefits. The position is open to anyone in the U.S. However, some travel may be required for annual conferences.
If interested in learning more about this telecommute position, please see the original job listing. Good luck!
