NerdWallet is seeking work at home community support specialists in the U.S. All training for these home-based positions will take place online.
These are temp 6-month jobs, with the potential for full-time, permanent work for excellent performers.
From the company:
“We are looking for Nerds with a passion for helping people and an interest in personal finance as we significantly expand the product experiences offered to NerdWallet’s members. This role will consist primarily of moderating user generated content cross multiple platforms and providing members with appropriate resources and guidance as they continue on their financial journey.”
Requirements (from work-at-home job listing):
- Prior experience in a technical support or customer service role
- Familiarity with workplace tools such as Zendesk, Confluence, JIRA, Trello, and community platforms such as Discourse
- Exceptional communication skills, both written and verbal
- A people-centric attitude and passion for helping others
- A high degree of ownership and confidentiality
- Willingness to “nerd out” about consumer credit and personal finance!
- Remote work experience preferred
- Fintech experience preferred, but not required
Additionally, you must be (from listing):
- Passionate about personal finance and customer service
- A warm and effective communicator with customers via online channels. You are excited to ensure all users have a great experience at NerdWallet!
- Detail-oriented and data-driven, able to manage multiple tools to drive issues to resolution
- Able to professionally and efficiently handle all incoming requests and direct users to the right resources, with a sense of urgency
- Able to be highly productive with little oversight on a day to day basis. This role is intended for somebody who will take meaningful responsibility, with experience balancing numerous concurrent demands.
Hours for these work at home community support positions are approximately 30 per week, with the preference being 6 hrs/daily 5 days per week
Work takes place between 9:00 a.m. and 5:00 p.m. EST.
If interested in learning more about these work at home community support jobs, please see the original home-based job listing on NerdWallet!
This work at home job not right for you? Consider training online for a work at home career!
