Amazon is currently hiring seasonal home-based HR customer service in the U.S. These appear to be full-time work at home positions available in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
From the company:
” In this seasonal role, associates interact directly with Amazon employees in a way that builds trust by providing accurate information and resolving issues. The virtual contact center associate must be able to ask probing questions to fully understand the issue, follow business processes with high attention to detail, use multiple resources effectively to find the right information and communicate effectively to the employee. A high degree of ownership, strong communication skills, and the ability to handle sensitive situations with care are essential for this position.”
Basic Qualifications (from work-at-home job listing)
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90+ days of experience in the ERC DLS
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3+ years of contact center, customer service, human resources or equivalent experience.
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Proven ability using Microsoft Office skills and other computer or internet based programs.
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Demonstrated proficiency handling customer contacts, queries and resolutions.
Preferred Qualifications (from listing):
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4+ years of contact center or equivalent experience.
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Previous experience working in a virtual environment.
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Basic US legislation Leave of Absence and Accommodations knowledge.
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1 year of Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.
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Knowledge of US federal and state leave and disability laws
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Previous HR experience.
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Proven ability to manage customer contacts in a fast paced environment.
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Proven ability to adjust to constantly changing workloads.
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Proven ability to follow existing process with high attention to detail.
Responsibilities (from listing):
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Serve as the first point of contact for leave, disability, and accommodation related questions
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Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
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Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
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Build customer trust through empathetic personalized conversations
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Work cross-departmentally with a teammate first approach
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Receive queries via phone, email or chat and log contacts into the shared service case management system
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Maintain a high level of responsibility and accountability to being punctual and adhering to an assigned schedule
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Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes
If interested in learning more about this home-based HR customer service opportunity, please visit the original work at home job listing. Good luck!
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