Amazon is hiring seasonal work at home customer service associates in the following U.S. states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Compensation for these work at home positions is $15.00 to $18.00 per hour. Overtime is 1.5 x the base rate.
From the company:
“This is a seasonal opportunity with an assignment duration of six (6) to seven (7) months based on business needs. Conversion from this seasonal role to a regular full time position is not guaranteed. Seasonal employees may not qualify for specific benefits and time off options based on their employee classification.”
Requirements (from work-at-home job listing):
Basic Requirements
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You must live in one of the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, or Wyoming. Any applicants with home addresses outside of hiring states will not be considered.
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Able to work a variable shift of five (5) days per week between 5:00 AM PT – 8:30 PM PT Sundays to Saturdays, anticipated assignment duration to last 6-7 months, subject to change due to business needs.
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3+ years of contact center, customer service, human resources or equivalent experience
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Proven ability using Microsoft Office skills and other computer or internet based programs
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Demonstrated proficiency handling customer contacts, queries and resolutions
Preferred Qualifications:
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4+ years of contact center, customer service, human resources or equivalent experience
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Basic US legislation Leave of Absence and Accommodations knowledge.
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Previous experience working with SalesForce or similar programs
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1 year of Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.
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Knowledge of US federal and state leave and disability laws
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Previous HR experience
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Proven ability to manage customer contacts in a fast paced environment.
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Proven ability to adjust to constantly changing workloads.
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Proven ability to follow existing process with high attention to detail.
Remote employees are also eligible for an employee discount and employee assistance.
If interested in learning more about these seasonal work at home positions, please see the original home-based employment listing. Good luck!
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