Centene Corporation is hiring home-based customer service reps nationwide in the U.S. This position is eligible for a $3,000.00 sign-on bonus.
Pay for this home-based customer service opportunity is competitive.
From the company:
“You could be the one who changes everything for our 25 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, multi-national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. As part of our call center group, the member-focused support you deliver will make a difference and change the face of healthcare for Orlando. Are you ready to make an impact?”
Requirements (from work-at-home job listing):
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High school diploma or its equivalent
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Computer skills and ability to learn new systems
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While previous customer service, call center, healthcare or insurance experience (and in some markets – bilingual skills) are preferred – they are not required. We will consider candidates who meet the education requirements and who share our passion for supporting the health and well-being of our communities
Responsibilities (from listing):
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Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner
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Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
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Provide assistance to members and/or providers regarding website registration and navigation Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
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Process written customer correspondence and provide the appropriate level of timely follow up
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May coordinate member transportation and make referrals to other departments as appropriate
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Maintain performance and quality standards based on established call center metrics including turn-around times
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Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing services
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Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction
The company provides its home-based customer service professionals paid time off, paid holidays, health benefits, a 401K, and more.
If interested in learning more about this work at home opportunity, please see the original remote job listing. Good luck!
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