Remote Customer Support Jobs with Academy Sports

Academy Sports is hiring remote customer support reps in the following U.S. states: Georgia, Texas, Oklahoma, and Alabama. These home-based positions are full-time.

You must have your high school diploma or its equivalent to qualify for these remote customer support jobs.

From the company:

“Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.”

Requirements (from work-at-home job listing):

Work Experiences:

• 6+ months experience in a customer service-related role required

•  Experience in an Omni Channel Contact Center environment preferred

•  Previous Work at Home experience preferred

Skills:

• Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally

• Maintain the customer’s perspective as a driving force behind activities

• Strong analytical, problem solving and creative thinking skills

• Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized

• Proficiency with relevant computer applications (e.g., Goggle Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos)

• Ability to toggle multiple web browsers, with dual monitors

• Excellent keyboarding skills

• Self-motivated and able to work independently and within a team setting

• Knowledge of customer service principles and best practices

• Familiarity with Academy’s product lines preferred

• Bilingual (Spanish and English speaking) a plus

Responsibilities:

• Answer incoming customer contacts (calls, chats, emails) in a professional manner

• Respond to customer inquiries through multiple channels, as needed

• Research and troubleshoot problems and provide resolutions by using available resources

• Provide customers with product and service information

• Identify and escalate priority issues

• Follow-up with customers, when necessary

• Document customer contacts, as required

• Develop a thorough understanding of Academy policies, procedures, and safety rules

• Duties may change; team member may be required to perform other duties as assigned

If interested in learning more about this remote customer service opportunity, please see the original work at home job listing. Good luck!

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