REI is hiring seasonal work at home customer support professionals in the following U.S. states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington State.
Training for these seasonal work at home positions starts October 10th, 2022.
From the company:
“This job contributes to REI’s success by sharing your love of the outdoors to provide guidance, knowledge, and authentic experiences for REI customers, creating members for life. In this role, you will connect with our members and customers meeting them where they are in their outdoor journey, creating and maintaining relationships using empathy and critical thinking to understand their needs and resolve service situations. You will work collaboratively with your peers and other employees at REI using strong written and verbal communication skills. This job will require multi-tasking, navigating multiple systems and screens while working to resolve issues, make product recommendations and place orders for our customers.”
Requirements (from work-at-home job listing):
The ideal candidate will:
* Successfully complete a virtual interview and assessment to be considered for this role
* If selected, must currently reside in Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state.
* Handles customer contacts via multiple channels, including phone, chat and email contacts
* Navigates multiple systems/technologies to gather information, place orders accurately, and accurately resolve service situations in support of REI’s members and customers
* Creates a customer experience that is inclusive, supportive, and exemplary for REI members and customers
* Builds customer confidence and establishes relationships to ensure retention and maintain customer loyalty by demonstrating knowledge empathy and sound judgment.
* Promotes the sale of REI goods and services provides customer with membership and REI Co-Op Master Card
* Provides product information, recommendations and outfitting services for REI customers utilizing product knowledge, or refers customers to a specialist enabling exceptional outdoor experiences
* Demonstrates empathy when resolving difficult customer situations utilizing de-escalation skills
* Responsible for the appropriate use of discounts; balancing customer and business needs
* Uses critical thinking, creativity, and problem-solving skills to provide positive resolution
* Acts as the voice of our customers, reporting trends, issues, and feedback to support continuous improvement
* Works with teammates to collaborate on product knowledge, service and sales techniques, and/or customer escalation
For additional requirements, see the listing linked below.
The company provides its seasonal work at home customer support associates a wired USB headset and a 25-foot Ethernet network cable.
From the company:
“Our contact center team requires our part-time teammates to have a recurring availability of at least 2-3 weekdays and 1 weekend day. Scheduled hours and days will vary based on business volumes. This position requires working during our Holiday sales during peak sales times. We have required dates of work between November 11th to December 31sst 2022. Additionally, our team requires all teammates to attend an orientation, sales and service training.”
If interested in learning more about this home-based opportunity, please see the original remote employment listing. Good luck!
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