Work at Home: American Express Hiring Customer Care Reps

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Work at Home: American Express Hiring Customer Care Reps

American Express Customer Care is seeking part-time work at home customer service agents in all states except California, Alaska, and Hawaii.

These are 100% virtual positions. Paid training for these work at home positions will take place from your own home.

From the company:

“American Express is one of the most respected (employer) brands around the world. Our open, creative, and collaborative culture is a big part of why we regularly win best workplace awards across the globe.  So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career at American Express.”

Qualifications (from work-at-home job listing):

  • Proven success in a customer service and consultative sales environment (two years+), with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication
  • Integrity to manage sensitive card member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
  • Passion for consultative sales, recommending products or solutions tailored to each customer
  • Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations
  • Ability to adapt communication style to a wide variety of personalities and situations
  • Commitment to implementing feedback as a means to achieving individual and team performance goals
  • Technical savvy to multi-task and navigate through multiple Windows-based applications with speed and accuracy
  • Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day

System Requirements (from listing):

  • You will be responsible to acquire internet and phone service.  The contract you agree to with your internet provider is your responsibility so please make sure you fully understand their policies (late fees, etc.) and also their disconnection fees should you wish to cancel at any time.  The requirements are as follows:
  • Dedicated and separate high-speed Internet with at least 25 Mbps download and 5 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed)
  • Dedicated and separate analog landline phone (no VOIP- voice over internet protocol) for training and production calls. For instance – Magic Jack, Vonage, and services like these are not permitted.
  • American Express will make available a one-time reimbursement of up to $100 for any set up fees you incur with your provider. You would also receive a monthly allowance on the first paycheck of each month to help cover the costs of these services. You will be required to locate a provider who meets our connectivity requirements and arrange connections.

All work at home employees must attend 100% of the paid training.

Flexible schedules are available.

If interested in this telecommute opportunity, please see the original work at home employment listing. Good luck!

If you’d like to learn how to train online from home for a work at home career, read my earlier post – Prepare from Home for a New Career!

Check out the Top 100 Companies with Work at Home Jobs!



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