Work at Home Customer Ambassador Jobs with Lumen

Lumen is hiring work at home customer ambassadors in the United States! You must reside in one of the following states: Arizona, Colorado Idaho, Iowa, Minnesota, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, or Wyoming.

Salary for these home-based positions ranges from $12.00 to $29.00 per hour.

From the company:

“The Customer Ambassador position works cross functionally to deliver a best in world experience for our customers. This position will be responsible for portions of the customer relationship such as care, service issues, or delivery of service. Success in this role will be measured by customer feedback, collaboration with impacted teams, supplemental customer research, and synthesis of multiple inputs to fully understand and assist the customers’ journey.”

Qualifications (from work-at-home job listing):

• Demonstrated proactive problem solving and strategic thinking skills.

• May require weekend shifts.

• This position is a Work from Home position but requires that home address (work location) is located in an RCA as outlined in Addendum 6 of the District 7 CWA agreement.  You must reside in one of the following states: Arizona, Colorado Idaho, Iowa, Minnesota, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming.

Duties (from job listing):

• Effectively resolves customer questions through chat, telephone, or email in a considerate and timely manner.

• Takes ownership of technical issues and customer problems from beginning to end.

• Composes thoughtful, personalized responses to a variety of customer requests.

• Triages incoming requests and spot trends in customer issues to flag for other teams or support organizations.

• Identifies, reproduces, and documents bugs/issues causing ‘unhappy path’ for the support organizations.

• Contributes to the ongoing learning and success of the team by contributing or creating documentation for customers and other employees.

• Collaborates with operational groups to identify opportunities to improve the customer experience in provisioning, delivery, and usage of our services.

• Overall responsibility to ensure customers’ expectations are met in the delivery and usage of their services employing a proactive problem-solving approach.

Lumen offers its home-based customer ambassadors a broad range of health and life benefits.

If interested in learning more about this remote job opportunity, please see the original work at home employment listing. Good luck!

✨ This work-at-home job not right for you? How about a career in: