Highmark Health is hiring work at home customer service associates in the U.S. These are full-time home-based positions.
You must have your high school diploma or its equivalent to qualify for these work at home customer service jobs.
From the company:
“This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.”
Requirements (from work-at-home job listing):
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Required
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6 months of Customer Service in a customer facing role
Preferred
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Customer Service in a call-center environment
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Customer Service in a Healthcare related call-center environment strongly preferred
SKILLS
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Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
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Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
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Ability to take direction and to navigate through multiple systems simultaneously.
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Ability to maintain composure under stressful and fast-paced conditions.
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Strong written and verbal communication skills
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Ability to communicate complex information in a simple, customer facing way
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Responsibilities (from listing):
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Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
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Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
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Meet all production, quality, and adherence standards. Attends all required training classes.
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Elevate issues to next level of supervision, as appropriate.
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Maintain accurate records, including timekeeping records.
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Other duties as assigned or requested.
If interested in learning more about this home-based opportunity, please see the original remote employment listing. Good luck!
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