Work at Home Customer Service Jobs with Philips

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Philips is hiring work at home customer service agents in Nashville, TN. These home-based jobs are full-time opportunities.

Philips is a health technology company with 80,000+ employees around the world.

From the company:

“This position encourages interaction with customers to provide information in response to inquiries about products and services. Also, they must be able to handle and resolve complaints. This team is directly responsible for Return Authorizations, Problem Returns and Finance related tasks. This position requires the ability to work well without supervision and provide training and assistance to other members of the team.”

Requirements (from work-at-home job listing):

3+ Years of Industry Experience
Customer Service Experience Required
Good Communication Skills
Computer literacy/Windows, Office
Pleasant telephone voice/manner, ability to operate office equipment sufficiently to perform the job
Ability to compose correspondence.
May be required to be on-call
The candidate will need to reside in Nashville, TN.
Associate Degree Preferred
High school education or equivalent required.

Responsibilities (from job listing):

Develop and maintain internal customer relationships
Analyzes transactions, corrects records, and adjusts errors
Process RMAs through PW
Responsible for printing and sending customer credit memos and invoices
Resolves customer questions related to orders, takes orders as needed
Maintains liaison with other departments for order completion
Responds to customers’ requests in a timely manner
Contacts customers to ascertain data omitted on orders
Knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required
Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders/Warranties
Provides phone relief as needed
Assists in Returns and Replacements as needed
Performs other allied duties as assigned by supervisor

From the company:

“Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.”

If interested in learning more about this home-based position, please see the original work at home job listing. Good luck!